Website information
Our hosting and security providers may process routine technical information such as IP address, browser and device type, requested pages, timestamps, and diagnostic events. This information supports website delivery, security, reliability, and troubleshooting.
Contact and community channels
If you contact us through Telegram, YouTube, or another linked service, that service processes your account and message under its own privacy terms. We receive the information you choose to include in the message.
Broker authentication
Trading platforms may redirect you to Deriv for authentication and then use a broker-issued session to connect your selected account. Do not send credentials or tokens to Synthetic Markets support. Review the privacy information presented in the relevant platform and by Deriv before connecting an account.
What we do not ask for
We do not ask clients to send passwords, authentication tokens, one-time codes, card details, or recovery phrases through support channels. If anyone asks for these while claiming to represent Synthetic Markets, stop the conversation and use an official contact link from this website.
Retention and requests
Technical logs and communications may be retained only as reasonably needed for security, support, legal obligations, and service improvement. To ask a privacy question or request help identifying information you previously sent, use the official contact page.
Changes
We may update this notice when the website, platforms, or service providers change. The reviewed date above identifies the current published version.